warranty terms

XTREME Warranty Policy

All XTREME Brand Products, which are covered by, have limited Warranty. The Warranty Agreement, inclusion and exclusion, as stipulated in the warranty cards are binding. Warranty Agreement, inclusion and exclusion, as stipulated in the warranty cards are binding. Warranty cards are available for every unit supplied.

Warranty Period and Calculation

  • Under warranty period shall mean from the date of purchase of the product from the original buyer with the proof of purchased issued by STC Authorized Dealers or from its Institutional accounts indicating the date when the product was purchased, product model, serial number and name of the customer.​

  • In case the Proof of Purchase is not available, customer will be asked to present a signed/validated Certificate of Purchase from the dealer where the product was purchased indicating the model, serial number and date of purchase.

  • In the absence of either Proof of Purchase or Certificate of Purchase from the dealer, cost of repair shall be chargeable to the customer. ASC must secure signed confirmation from customer on the repair charges.

Repair and Service

ASC at the request of STC or the customer shall from time to time service and repair the XTREME Brand Products within the location or as advised by STC during the working hours and otherwise in accordance with the terms and conditions of this agreement.

  • Place of Service. If the product is for home service at the place at which the product is located, provided that place is within the territorial jurisdiction of the ASC.

 

  • If the product is subject for carry-in not subject for home service, the defective product shall be brought to the ASC office for service.

 

Under Warranty Service

When the defect is due to manufacturing and within the warranty period. To claim the warranty, the following basic requirements should be provided by the customer:

  • Request the customer the Proof of Purchase, warranty card and any other equivalent document in respect of the date of purchase of the product showing the product model and serial number.

 

  • Inspect, determine the defect if produced by the customer or due to external source or by manufacturing defect.

 

  • If the problem is proven to be factory defect, photos of the unit showing the defect and service report shall be provided by the ASC for the claim.

 

  • Determine the service whether under warranty, void warranty and/or out warranty. In this determination, ASC shall inform the customer in detail that:

  • Under warranty service is free of charge for the customer

 

  • Void warranty shall be explained carefully and reasonably to the customer referring to the attached warranty card

 

  • Out Warranty

 

Note: Void and Out Warranty shall be charged to the customer payable to the ASC.

 

 

Warranty Exclusions

  • Defects or damage caused by accident, fire, flood, lightning or other natural calamities or acts of God.

 

  • Defects or damage caused by abuse, misuse, mishandling, negligence, or failure to observe the instruction in the Handling Manual furnished at the time of the original purchase.

 

  • Physical damage due to improper handling.

 

  • Defects or damage caused by household pest.

 

  • Units which have been altered or repaired/installed by anyone other than STC ASC/Installer in a manner which has affected the performance and stability of the product.

  • Units which have had their serial number altered or removed.

 

  • Units which were operated beyond situation stated in the manual, including but not limited to improper installation, incorrect and/or unstable power supply, or voltage fluctuations.

 

  • Liquid infiltration which have caused corrosion on the product.

 

 

Out Warranty but service part is under special warranty.

 

  • Parts/Component with special warranty like compressor which is 5 years or other parts/component will be supplied by STC free of charge but transportation and consumables and labor expenses will be charged to the customer. In this case, the labor charge, consumables and transportation shall be agreed between customer and ASC. Labor charge for compressor replacement shall only be free if unit is within one (1) year from date of purchase.

Service Parts

ASC shall order warranty parts by sending email to support@xtreme.com.ph with attachment of the following documents:

  • Duly accomplished STC service report, signed by the customer and ASC

 

  • Copy of customer’s Proof of Purchase

 

  • Serial number photo of defective product

 

  • Photo of defective parts showing the part code/part number

 

  • Copy of Warranty Card

 

 

Product Subject for Replacement

 

  • If the product is purchased within 7-Day period upon purchase and with proven defect.

 

  • If the product is beyond the 7-Day replacement period but found to have irreparable defect.

Requirements in claiming Replaceable Product

  • Submit a photo / video of the product showing the defect.

 

  • Proof of Purchase. In the absence of the Original Receipt or any Proof of Purchase, the customer must obtain a Certificate from the Dealer declaring the date of purchase.

  • Service Report from the Accredited Service Center (ASC) or recommendation from the Dealer Store with proper assessment of our Field Service Technician or the Dealer Store's in-house technician.

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